AquaSmarter.us Replacement Policy
At Aquasmarter.us we have you as our priority, and for that matter,
we developed our Help FAQ to guide you to shop on
our website with confidence.
If you are not completely satisfied with any unused item, simply return
it within 30 days for a replacement or a refund, whichever you prefer.
Returned merchandise must be returned according to instructions on your
invoice, and this Return Policy,
including all original packaging, paperwork, and properly packed to
avoid damage. If the mistake was ours we will refund normal ground
shipping charges.
Credits or exchanges cannot be issued for improperly packaged items. Items that are returned damaged or incomplete will not receive any refund.
Return Policy:
Clients
should not accept any clearly damaged packages and should tell the
carrier that they are refusing the order because
of damage. Any non-visible damages (shipping, etc.) must be reported to aquasmarter.us within (10) days of receiving the order. Shipping
and Handling charges are non-refundable. Returns
will not be accepted by aquasmarter.us without an (RMA -
Return Merchandise Authorization) number and will be refused or sent
back to the client at the customer’s expense.
Return
Request RMA:
You can get a RMA number by emailing us at: sales@aquasmarter.us, requesting the RMA number. Don't forget to place RMA for order
#XXXXXXXX as the email subject. Returns will not be accepted by aquasmarter.us without an (RMA - Return Merchandise
Authorization) number and will be refused or sent back to the client at
the customer’s expense.
AquaSmarter™ One Year Warranty Prorated Replacement Policy
One
Year Prorata Warranty. AquaSmarter™ shall offer a full one year
warranty with a prorated replacement of our products
AquaSmarter™ shall Guarantee the life of our Ionizing Capsules for one
full year from the date of purchase.
AquaSmarter™ Guarantees our
Ionizing Capsules to remain effective for one full year from the date of
purchase. AquaSmarter™ guarantees substantial elimination of Bacteria
and Viruses for use in the following applications:
Our Ionizing
Capsules Technology is designed for the semi-purification of drinking
water. AquaSmarter™ Guarantees that any of our Ionizing Capsules product
that fails to perform for a 12 month period from the date of shipment
will be replaced on a prorated basis. The prorated value will be based
on the current price of our Ionizing Capsules to replace the defective
one. Shipping is the responsibility of the Customer.
The
AquaSmarter™ warranty becomes null & void if any of the following
conditions occur: Abuse or Physical Damage to the System/Capsule's;
Improper Storage or Improper Use, or Improper Maintenance.
Please
always carefully read and follow the Instructions provided before using
any of our Products.